Support forum!

🚀 New Features

Support Ticket System

We are excited to introduce a fully integrated Support Ticket System, allowing users to report issues, ask questions, and track inquiries directly within the Plazen dashboard.

• Ticket Dashboard: Users can now access a dedicated support area to view all their past and current tickets, complete with status indicators and last updated timestamps.
• Create & Manage Inquiries:
  • Submit detailed tickets with a Subject, Description, and Priority Level (Low, Normal, High).
  • Track the status of requests with clear visual tags (Open, In Progress, Closed).
• Interactive Communication:
  • Full threaded conversation view allows for back-and-forth messaging between users and the support team.
  • Visual distinction between user messages and support staff responses.
• Admin Tools:
  • Support staff can now add Internal Notes to tickets (visible only to admins) for better team collaboration.
  • New labeling system allows admins to categorize tickets with custom colored tags.

🐛 Bug Fixes & Improvements

• Performance: Support pages now feature a min-h-screen layout to prevent visual jumping on large displays.
• Compatibility: Fixed a server-side rendering issue with dynamic routes in Next.js 15.
• UI/UX: Hided the global footer on support pages to provide a distraction-free interface for resolving issues.